Terms of Service

Last updated on September 30, 2025

1. Introduction

These Terms of Service (“Terms”) govern your use of the Ravo mobile application, website, APIs, and related services (collectively, the “App”) provided by Ravo ( “we,” “our,” “us”), incorporated in Ukraine with registered address Mira Avenue 12, 127, Dnipro, Ukraine, 49130.

By downloading, accessing, or using the App, you agree to these Terms and to our Privacy Policy.

The User should read the Terms carefully, they contain important information regarding rights, limitations such as the waiver of withdrawal, disclaimed warranties, liability limitation, termination, term updates, as well as dispute resolution and applicable law. The Terms of Service should be read in conjunction with the Privacy Policy, together they form the contract that exists between the User and Ravo.

If you do not agree, you must stop using the App immediately.

2. User Responsibilities

To access and use the App independently, you must meet the minimum age requirement in your jurisdiction: at least 16 years old in the European Union, or at least 13 years old in the United States, or the minimum age of digital consent in other applicable jurisdictions.

Our App is not intended for children. We do not knowingly collect personal data from children under the applicable minimum age. Children under the required age may only use the App with verifiable consent from a parent or legal guardian.

Parents or legal guardians are solely responsible for supervising their children's use of the App and for providing any necessary consent. If we learn that personal information has been collected from a child without proper parental consent, we will promptly delete that information.

By using the App, you confirm that you meet the age requirement or that your parent/guardian has provided the necessary consent.

3. Use of Information

The App collects and uses personal information as described in our Privacy Policy. We use your data to operate, maintain, and improve the App and its features, and to enhance your experience. By using the App, you acknowledge and agree to this use.

4. Communication

By creating an account on Ravo, you agree that we may contact you via email for purposes including transactional notices, service updates, marketing information, or other communications. You can opt out of receiving marketing emails at any time either by contacting us directly or by using the unsubscribe link included in the footer of any marketing email.


     3. Limitations of Use

By accessing or using Ravo, you confirm on behalf of yourself, your users, and any third parties you represent, that you will not:

• Attempt to bypass account suspensions or restrictions by creating alternative accounts, either for yourself or through another individual.
• Share a single paid subscription or account across multiple users.
• Misuse or manipulate our payment systems in an attempt to gain access to premium features without proper payment.
  Upload, transmit, or distribute unlawful, offensive, obscene, harassing, or fraudulent content through Ravo or its services.
  Engage in spam, send unauthorized advertisements, or use Ravo to promote scams or other unlawful activities.
• Collect, harvest, or otherwise obtain user data without their explicit consent.
• Copy, reproduce, modify, or create derivative works from any part of our platform or software.
• Reverse engineer, decompile, or attempt to extract the source code of any part of Ravo.
• Remove or alter any copyright notices, trademarks, or proprietary labels contained within Ravo or its materials.
• Transfer or replicate our materials to other servers (“mirroring”) without authorization.
• Knowingly or negligently use Ravo in a manner that disrupts, damages, or interferes with our networks, servers, or any services provided by us.
  Use Ravo in any way that infringes upon the privacy, intellectual property, or other legal rights of others.
  Operate multiple accounts for the same individual for the purpose of circumventing restrictions or exploiting the system.
• Use Ravo or any related services in violation of applicable local, national, or international laws or regulations.
  
  
  4. Fair Use Policy

We want you to enjoy using Ravo, create meaningful content, and have great conversations. To prevent abuse, we apply fair usage rules.

• For Monthly, Weekly plans reasonable usage is expected. If we detect that your activity far exceeds that of a typical user or involves heavy spamming, your access may be limited.
• Users will receive in-app alerts if they are at risk of breaching this policy.
• Submitting meaningless input (for example, random character strings) may also result in restrictions. The product works best when it receives quality input.

5. Intellectual Property

All intellectual property contained in Ravo is owned by or licensed to us and protected by applicable copyright and trademark laws.

• You are granted a limited license to download one copy of the materials for personal, non-commercial, temporary use only.
• This is a license, not a transfer of ownership.
• The license will automatically end if you violate these Terms or related restrictions, and may be terminated by Ravo at any time.

6. Payments & Refunds

All digital subscriptions and in-app purchases are processed exclusively through Apple In-App Purchase (IAP) in compliance with App Store policies. By using the App, you agree to pay through IAP.

You may cancel subscriptions at any time through your Apple account, and future billing will stop upon cancellation. All refunds are subject to Apple’s refund policies.

Waiver of Withdrawal (EU Users):

For users in the European Union, by purchasing and activating digital content, you may waive the statutory right of withdrawal after beginning to use the content, in accordance with the EU Consumer Rights Directive.

Voluntary 7-Day Money-Back Guarantee:

In addition to Apple’s refund policy, we offer a 7-day money-back guarantee under the following conditions:

• Refund requests must be submitted within 7 days of the initial purchase.
• Only first-time payments from first-time customers qualify; refunds are not available after your first payment.
• Any user who misuses the service in a sexual, provocative, or otherwise inappropriate way (at the sole discretion of the Ravo team) is not eligible for a refund.
• Users who accessed an “Unlimited” free trial are not eligible for the money-back guarantee, since they already had 3 days to fully test the app.

Refund requests should be submitted via Contact Us For refund requests, please contact us at support@ravoai.app

7. Limitations of Liability

The App and all related materials are provided “as is.” To the maximum extent permitted by law, Ravo and its suppliers shall not be liable for any damages, whether direct, indirect, special, incidental, consequential, or punitive, including but not limited to lost profits, lost data, business interruption, reputational harm, or loss of savings or opportunities, even if advised of the possibility of such damages. This limitation also applies to damages arising from products, services, or information provided by third parties accessed through the App.

Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, so these limitations may not apply to you.

8. AI-Powered Responses & Disclaimer

The App includes features powered by artificial intelligence (“AI”). AI-generated responses are automatic and for informational, educational, or entertainment purposes only. They are not professional advice and should not be relied upon for medical, legal, financial, educational, or other professional decisions.

We do not guarantee the accuracy, completeness, or reliability of AI outputs. You are solely responsible for any decisions made based on AI responses.

By using the App, you acknowledge that AI responses are generated automatically and agree to use them responsibly, understanding their limitations.

9. Links to Third Parties

The App may contain links to third-party websites or services. We do not control and are not responsible for the content, products, services, or policies of these third parties. All linked websites and services are provided “as is” for your convenience.

You acknowledge and assume all risks arising from your use of any third-party websites or services, we encourage you to review their terms and policies.

If you have any questions, complaints, or issues related to third-party websites or services (including products, orders, or refunds), you must contact the operator of that third-party directly.

     10. Right to Terminate

We may suspend or terminate your access to Ravo immediately if you breach these Terms. If your account is terminated, your subscription will be cancelled and future payments stopped. Payments already made are non-refundable.

     11. Severability

If any provision of this Terms is found to be illegal, invalid, or unenforceable, that provision shall be modified or limited to the minimum extent necessary to make it valid and enforceable. All other provisions of this Terms shall remain in full force and effect.

You may not assign or transfer your rights or obligations under this Terms without our prior written consent.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Kyiv, Ukraine. However, nothing in these Terms limits your rights under applicable consumer protection or data protection laws in your country of residence (e.g., GDPR, CCPA).

   13. Changes to Terms

We may update or modify these Terms from time to time. When we make significant changes, we will notify you by updating this Terms and, when appropriate, through in-app notifications or email. It is your responsibility to periodically review the Terms to stay informed of updates. Your continued use of the App after such updates constitutes your acceptance of the revised Terms.

    14. Contact Information

‍If you have any questions about these Terms, please contact us at support@ravoai.app